Report a repair
Before clicking below, have the following ready: your full name, property address, a description of the issue, and a photo if possible.
- Your full address
- A photo of the issue if you can
- Mark as urgent if it's a safety risk
Understanding repair categories
Emergency — within 24 hours
- No heating or hot water in winter
- Gas leaks
- Electrical faults
- Serious leaks or flooding
- Blocked toilets (if only one in property)
- Fire or security hazards
Urgent — within 3–5 days
- Broken appliances
- Minor leaks or plumbing issues
- Partial heating loss
- Damaged flooring or unsafe stair rails
Routine — within 14 days
- Loose fittings and door handles
- Cracks in walls
- Cosmetic damage
Emergency line — 24/7
Gas leaks, flooding, no heating in winter, or any immediate safety risk — call this number any time, day or night.
Emergency utility contacts
Lost your keys?
Order a Replacement Key →Lost key? Order a single replacement key for your room or front door.Order Two Replacement Keys →HMO tenants — if you have lost both your front door key and bedroom key, order both replacements here.
Payments are processed securely via Stripe.
Find accommodation
Looking for a place to stay, or need to refer someone? Visit our accommodation platform: covrooms.co.uk →
WhatsApp us
Prefer to message? You can also reach us on WhatsApp for non-emergency queries. Open WhatsApp →